Last updated: October 5, 2026
These Terms of Service ("Terms") form a contract between Kawan BV, a Belgian private limited company (besloten vennootschap) registered with the Crossroads Bank for Enterprises under number 0676.972.995 (VAT BE 0676.972.995), with its registered office at Vuurgatstraat 44, 3090 Overijse, Belgium, which operates MeloDeal ("MeloDeal", "we", "us"), and the business that signs up for or uses MeloDeal (the "Customer", "you"). Together we are the "Parties".
In these Terms:
By creating an account, installing the MeloDeal app from the HubSpot Marketplace, or using the Service, you accept these Terms. They apply to trial and paid accounts alike, and are binding even though they are accepted electronically rather than signed.
If you accept on behalf of a company, you confirm you are authorised to bind that company and its Users. If you are not authorised, or do not agree, do not use the Service. You must be at least 18 years old (or the age of majority where you live).
The Service is intended for businesses. It is not offered to consumers acting outside their trade or profession.
Changes. We may update these Terms as MeloDeal evolves. For material changes, we will email the address linked to your account at least 30 days before they take effect. If you keep using the Service after that date, the new Terms apply. If you don't accept them, you can cancel your subscription before they take effect.
MeloDeal connects to your HubSpot account and, where you set it up, to one or more Sonos speakers. When an event you configure happens in HubSpot (for example a deal moving to closed/won, above a threshold or of a given deal type), the Service plays a Jingle on your speakers. You set up your team, Jingles, thresholds and deal types in the MeloDeal app.
New features become part of the Service and fall under these Terms. We may change, add or remove features. If we remove a core feature you pay for, we will give reasonable notice and you may cancel with a pro-rata refund of prepaid fees for the unused period.
Account set-up. To register, an Administrative User connects a HubSpot portal and, optionally, a Sonos household. The Administrative User can invite other Users and controls the workspace settings. Administrative Users may see activity in the workspace, including which Users triggered which Jingles.
Credentials. You must give accurate account information and keep logins confidential. You are responsible for everything done under your account. Tell us promptly at support@melodeal.io if you suspect unauthorised access.
Free trial. We may offer a free trial of 15 days. We decide what the trial includes and may change or end trial offers. Trial accounts must follow these Terms. We may suspend a trial account that is misused and, after warning you, delete it and its data. When the trial ends, the Service stops unless you choose a paid plan.
Licence. While your subscription is active, we grant you a non-exclusive, non-transferable, non-sublicensable right to use the Service, including any software we provide, for your internal business purposes. All other rights stay with MeloDeal.
Your obligations. The Administrative User is responsible for how Users use the Service. You will follow any usage guidance we publish and tell us promptly about any security issue you discover.
References. We will only name you or show your logo as a customer with your prior written consent (email is enough).
Our IP. The Service, the MeloDeal name, mascot and branding, and the Jingles we provide in our library belong to Kawan BV or its licensors. You may play library Jingles only through the Service, for your internal workplace use. You may not download, resell or redistribute them.
Your Jingles. Audio, voice recordings, names and other content you upload or create in the Service remain yours. You give us a worldwide, non-exclusive, royalty-free licence to host, process, convert and play that content, only to provide the Service to you. This licence ends when the content is deleted.
Rights you need. You confirm you hold all rights needed for any content you upload, including copyright in music and consent from anyone whose voice or name appears in a Jingle. Playing commercial music in a workplace may also require a licence from a collecting society (in Belgium, Unisono); obtaining it is your responsibility.
Feedback. If you send us ideas or suggestions, we may use them freely, with no obligation to you.
"Your Data" means everything you or your Users put into or connect to the Service: HubSpot records and deal data we access, Users' names and email addresses, uploaded Jingles, and settings. You own Your Data and are responsible for its content and for having the right to share it with us.
We only access the HubSpot data the Service needs (deal stages, amounts, owners and related metadata), within the scopes you approve when installing the app. We do not sell Your Data.
Data processing. Where we process personal data on your behalf, we act as your processor and our Data Processing Addendum applies and forms part of these Terms. Our Privacy Policy explains how we handle personal data as a controller (for example, account and billing contacts).
Usage statistics. We may use anonymised, aggregated statistics about use of the Service (for example, number of deals celebrated per month) to improve and promote MeloDeal. These statistics will never identify you, your Users or your contacts.
Disclosure. We may access or disclose account information if the law requires it, to enforce these Terms, to answer a support request you make, or to protect the rights or safety of MeloDeal, our customers or others.
You and your Users will not:
We may remove content or suspend access that breaks this section. Where reasonable, we will warn you first and give you a chance to fix it.
The Service depends on HubSpot and Sonos, which are independent companies. Your use of them is governed by their own terms and privacy policies. We are not responsible for their availability, changes to their APIs, or their products (including your speakers and network).
If HubSpot or Sonos changes or withdraws access in a way that stops a feature working, we will try to restore it with reasonable effort. If we cannot, we may withdraw that feature and section 2 applies.
You can disconnect HubSpot or Sonos at any time, from MeloDeal or from those platforms. The Service will stop working as described once they are disconnected.
Price. MeloDeal costs a flat €50 per month per workspace, excluding VAT, regardless of the number of Users, Jingles or connected speakers, unless we agree otherwise in writing. Current prices are on our pricing page.
Term and renewal. Your subscription runs for the billing period you choose (monthly, or annual if offered) and renews automatically for the same period. You can cancel at any time in the app or by emailing support@melodeal.io. Cancellation takes effect at the end of the current period.
Billing. Fees are charged in advance to the payment method you provide, which you must keep up to date. If we invoice you instead, invoices are due within 30 days. Late amounts carry interest at the rate set by the Belgian Act of 2 August 2002 on late payment in commercial transactions, plus the fixed collection fee that Act allows, and we may suspend the Service after a reminder.
Refunds. Fees already paid are not refundable, except where these Terms or the law say otherwise. Contact us within 30 days of a charge if you think it is wrong.
Price changes. We may change prices with at least 30 days' email notice. New prices apply from your next renewal after that notice. If you don't agree, cancel before the renewal.
Taxes. Prices exclude VAT and other taxes, which you pay where applicable. EU business customers outside Belgium with a valid VAT number are invoiced under the reverse-charge mechanism.
You confirm that you are entitled to enter into these Terms, that you have the rights and consents needed for Your Data and your Jingles, and that our use of them as described here will not infringe anyone's rights.
You may close your account at any time. We may suspend or terminate your account, or a User's access, if you seriously or repeatedly breach these Terms, fail to pay, or if the law requires it. Except in urgent cases, we will notify you first.
After termination, we delete Your Data, including uploaded Jingles, within 30 days, unless the law requires us to keep it. You can export or download your own Jingles before closing your account. Sections 4, 5, 8 (amounts owed), 11, 12, 13 and 14 survive termination.
We work to keep MeloDeal running reliably and secure, but we don't guarantee it will always be available, on time or error-free. Jingles depend on HubSpot, Sonos, your network and your speakers, so a Jingle may be delayed or not play. Planned maintenance will be announced in advance where possible.
We apply appropriate technical and organisational security measures. If we discover a breach affecting Your Data, we will notify you without undue delay and take reasonable steps to limit its effects. You remain responsible for your own HubSpot data and backups.
Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without any other warranty, to the extent the law allows.
To the extent the law allows, neither Party is liable for indirect or consequential losses, such as lost profits, lost revenue, lost data or reputational harm. Our total liability for all claims is limited to the fees you paid us in the 6 months before the event giving rise to the claim, or €300 if you have not paid anything.
These limits do not apply to fraud, wilful misconduct, or anything else that cannot be limited under Belgian law. Any claim must be notified to us within 1 year of the date you became aware of it.
You will defend and compensate MeloDeal against third-party claims, including reasonable legal fees, caused by your breach of these Terms, by Your Data, or by Jingles you upload (for example a copyright or image-rights claim). We will tell you promptly about any such claim and cooperate reasonably with your defence.
These Terms are governed by Belgian law, without regard to conflict-of-law rules.
Before going to court, the Parties will try to settle any dispute amicably. The Party raising it sends a written notice to the other (for us: support@melodeal.io) describing the issue and the outcome sought. If it is not settled within 30 days, either Party may bring the dispute before the courts of Leuven, Belgium, which have exclusive jurisdiction. Either Party may seek urgent interim measures at any time.
MeloDeal is operated by Kawan BV, Vuurgatstraat 44, 3090 Overijse, Belgium. Enterprise and VAT number: BE 0676.972.995. Email: support@melodeal.io. Support page: melodeal.io/setup-guide.